Shipping policy

At Asho Sora, we are committed to delivering your orders promptly and efficiently. Below, you will find details regarding our shipping process, timelines, and costs. Please review carefully to understand how your order will be fulfilled.

1. Shipping Categories

  • Exclusive Print Collection: Made-to-order items produced after each order. These are crafted with care and intention, shipped directly from our U.S.-based production partners. While we strive to process these orders promptly, occasional delays may occur due to production demand.
  • Curated Collection: Pre-stocked or small-batch items sourced directly from Japan. Each item is prepared with authenticity and shipped either from limited U.S. inventory or our fulfillment partner in Japan.
  • Handcrafted Elegance: Hand-poured candles and other artisan creations that blend Japanese tradition with thoughtful design. Production and shipping times vary by item.

2. Processing & Shipping Times

Exclusive Print Collection

  • Estimated Processing: 3–7 business days
  • Estimated Delivery: 10–15 business days (within U.S.)
  • Free shipping available on most products
  • Orders may ship separately if multiple items are placed together.

Curated Collection

  • Estimated Processing: 2–5 business days
  • Estimated Delivery: 7–14 business days (international from Japan)

Handcrafted Elegance

  • Estimated Processing: 3–6 business days
  • Estimated Delivery: 5–12 business days (varies by carrier and season)

Note: Orders are processed Monday–Friday. Shipping time may vary depending on location and carrier availability.

3. Shipping Costs

Shipping costs depend on the type of item and destination:

  • Exclusive Print: Set by production partner; free shipping on most products.
  • Curated: Based on international shipping rates and weight; may include free shipping on select items.
  • Handcrafted Elegance: Rates shown at checkout; varies by item.

Note: International shipments may be subject to duties or customs fees not included in the final price.

4. Tracking & Delivery

Once your order has shipped, a tracking number will be sent to your email. Use this to track your delivery via the carrier’s website. If you don’t receive tracking within the estimated time, contact support@ashosora.com.

5. Lost, Delayed, or Missing Shipments

  • If tracking shows a delay, contact the carrier first.
  • For lost orders, contact us within 14 days of expected delivery.
  • We are not responsible for delays due to weather, customs, or incorrect addresses provided by the customer.

6. Changes to Shipping Policy

This policy may be updated without notice. We encourage checking this page periodically. For any questions, contact us at support@ashosora.com.